We believe in the quality of our products and hope you are satisfied with your Purelygreat purchase. If you are not pleased with your purchase, you may inquire about a return or a replacement. See details below.
Returns at a Retail Store
If you purchased the product from a retail store, please contact the store directly for their return policy.
*Our Risk Free Money Back Guarantee
for items purchased on purelygreat.com or mynaturaldeodorant.com
- You may return it by mail for a full refund within 30 days of the date of purchase.
- After 30 days, you may return the product by mail for an exchange of equal value.
Purelygreat reserves the right to substitute a product of equal value and nature if the original product becomes unavailable. Purelygreat reserves the right to refuse returns for an unreasonable quantity of items or items that may not have been purchased within the last year.
Where to Send Returns:
Please contact Purelygreat for shipping details at 1.416.993.2561 or email email@example.com
For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx, UPS or insured Parcel Post. We’re sorry, return shipping fees are not reimbursable.
Please include the following information with your return: indicate whether you want a refund (only if the product was purchased within the last 30 days) or replacement, the reason for the return, a description of the item you are returning, and its price.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard Canada Post shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding federal holidays within Canada.
Damaged Items or Our Error
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the package or box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1.416.993.2561 or send an email to firstname.lastname@example.org. Please provide order info along with your email address and phone number for fastest service.
If you’re returning the product because we made an error, please call us at 1.416.993.2561 or email us at email@example.com We’ll promptly resolve the issue.